You can ask to cancel a service from your client area. Our team reviews the request. Sending it does not close the service immediately.
Request a cancellation
- Open Hosting & servers » My services and click the service.
- Scroll down and click Request cancellation.
- Under Requested cancellation time, choose As soon as possible or At the end of the billing period.
- Write the Reason for cancellation.
- Tick I have backed up the data I need and understand that cancellation ends access to this service.
- Click Submit cancellation request.
The service page then shows Cancellation request received. To change the request, contact support.
Before you cancel
- Back up your files, databases and email first. Cancelling ends access to the service.
- Cancellation requests are available for active or suspended services.
- If you do not see the cancellation option on the service page, open a support ticket from the same page with Get support for this service.
Stop a domain from renewing
A cancellation request is for hosting and server services. For a domain, open it from Domains » My domains and use the renewal invoicing setting on the overview page to stop renewal invoices being sent. This setting does not renew the domain or charge a payment method.