How to create a cPanel account for a customer in WHM

Create a separate cPanel account for each customer website. Each account has its own files, email and cPanel login.

Before you start

• Create at least one package. See How to create hosting packages in WHM.
• Have the customer's domain name ready. The number of accounts you can create depends on your reseller plan.

Create the account

1. Sign in to WHM. See How to sign in to WHM with your reseller hosting account.
2. In the WHM menu, open Account Functions » Create a New Account.
3. In Domain, enter the domain name only, for example example.com. Do not add www, http:// or spaces.
4. WHM fills in a Username from the domain. Change it if you like.
5. Enter a strong Password for the account.
6. Choose the Package you created earlier.
7. Click Create.

WHM shows a confirmation page with the account's details. Keep a copy.

Give the customer access

Send your customer the cPanel username and password. Your customers sign in to their own cPanel accounts.

Point the domain to the account

The customer's domain must use your hosting's nameservers before the website shows. Your nameservers are in the welcome email for your reseller service. See How to point your domain to your ASRHost hosting.

If you cannot create an account

If WHM refuses because you reached a limit, you need a larger reseller plan. See How to upgrade your reseller hosting plan. For other errors, open a support ticket with Get support for this service and include the message you see.