Use a support ticket when you need help with a service, a domain or an invoice. Your conversation stays with your account.
Open a ticket
- Sign in and open Support » Open a ticket.
- Choose the Client account if you manage more than one.
- Choose the Department and the Priority.
- Under Related service or domain, pick the service or domain the question is about. Choose None / general inquiry if it is not about one.
- Add a Subject and your Message. Say which domain or service is affected and what happened.
- Optional: add CC recipients (email addresses copied on replies) and Attachments (up to 5 files, 10 MB each).
- Click Send ticket.
As you type the subject, the page may suggest help center articles. A suggestion may answer your question without a ticket.
Do not send passwords or payment card details in a ticket.
Quick ways to open a ticket
- On a service page, click Get support for this service.
- On an invoice, click Get billing help.
Follow your ticket
Open Support » My tickets and click the ticket. Reply on the ticket page. When our team answers, a count appears next to My tickets. You can also rate a reply and send feedback on the ticket page.